Description: CX Today is the leading news publication for Customer Experience technology news. CX news, Contact Centre news, CRM, automation, AI, self service, home working,
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What can a report on subscription services teach us about consumer expectations, customer retention, and reducing churn?
Returning for 2023, our latest sessions will see a selection of noted customer experience leaders and commentators exploring and unpacking some of the most pressing CX trends effecting leaders today. Amongst our guests are author Matt Watkinson , CEO of the Institute of Customer Service Jo Causon , CX experts Alex Mead and Graham Hill , and many more. New sessions announced throughout May & June!
See how your efforts stack up in the latest UK Contact Centre Vertical Markets: Manufacturing report.
Dreyer Software – Digital Marketing Strategy