The Power of Observation and Prediction in Customer Service
When colleagues visit Chicago, the first stop is usually downtown. I'm proud of the city and a walk from North Clark or along Michigan Ave reinforces that: tourists on their way to " The Bean ," the start of Route 66 (America's Highway) across the street from the Art Institute, the striking orchestra musicians playing outside Symphony Hall just down the street from the bucket drummers , and Frank Gehry's band shell falling apart in frozen motion. But, as you've undoubtedly heard me say, "When it comes to Ch
3VERB Dives into the Next Decade