Description: A blog about emergence in IT systems architecture
A blog about architectural emergence, specifically in IT systems by @janpeuker
I am giving a talk at SRECon '22 APAC "Deploying Humans at the Edge of SRE" . It's meant as inspirational, so I'm starting a 3-part series on Professional Services. The bigger context is the discourse on interesting career paths into tech , which I've been working on joining Google, particularly with my Awsome Tech Roles compilation (please contribute!).
When I say Professional Services I generally mean paid post-sales (post go-live / post-commit) services provided from the same company that built a product to the buyer or user of the product. That services goes beyond standard case-based support and troubleshooting or continuous customer success plans, and is defined by a project scope and business impact , not a product pipeline or effort SLA, and not billed outsourcing-style "time and materials" (like, say, an adoption-focused Customer Success Manager or