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Customer service is about listening to and responding to customers’ needs. Your relationships will suffer if you don’t constantly look for ways to improve customer service.
Customer service refers to the act of offering support to customers, both current and prospective. Customer service representatives are often available to answer customers’ questions via phone, chat, email, chat, or social media . They may also create documentation for self-service support.
We live in an experience economy. Customers expect high-quality experiences and not just products. Business has changed. Studies have repeatedly shown that customers will pay more for higher-quality experiences and that they are more likely to abandon a company if they experience poor service. Plus, every interaction customers have with your company builds or destroys their loyalty to you brand . No matter how you look at it – customer service skills are essential to your success.