Description: Steve Towers is a global expert in Customer Experience Management, Business Process Management and Enterprise Transformation. Author of top selling business books Steve is retained by leading companies to coach, mentor and consult transformations
bpm (535) cem (186) bpr (105) customer experience management (77) customer centricity (52) cemmethod (41) outside in (28) bp group (12) agile cem (11) agilecem (11)