Voulez-vous parler - French Lessons, Business French
Voulez-vous parler - French Lessons, Business French
Description: What is the ITIL framework?
ITIL (previous known as Information Technology Infrastructure Library) is a comprehensive framework of best practices for delivering and managing IT services. ITIL’s efficient and expansive methodology towards IT management can help organisations develop a stable and efficient IT environment while managing risks, encouraging growth, implementing change, and improving customer and stakeholder relations.
The ITIL framework has actually been around since its inception in 1989 in UK, and most of the contents have been available online over the past couple of decades. However, it only gained industry and international recognition following the release of ITIL Version 2 in 2005, which subsequently helped create the British standard BS15000 and ISO/IEC 20000 Service Management standard (the first global standard for IT service lifecycle and management).
Today, more 10,000 major organisations around the world have adopted the ITIL training framework to manage their IT service and delivery systems.
Voulez-vous parler - French Lessons, Business French
Voulez-vous parler - French Lessons, Business French