Description: Customer Experience Strategist for Tech focused Businesses. Passionate about customer service and finding a strategy that fits with your culture and business goals.
Most tech companies have a great customer mindset, however, translating that into customer success can be a bigger challenge; I help make that transition easier for the business, employees and customers by developing a CS strategy that fits with your culture, business goals and solutions. I can support you and your teams whilst you implement your CS strategy or give you the framework and structure to do it yourselves.
When people talk about Customer Experience, they often think of Journey Mapping - it's one of the most illuminating and productive parts of any customer experience project. When I run journey mapping sessions I involve people from across the business as much as possible. I map the journeys from the moment the customer needs something you offer through to the time when they are recommending to others or considering another purchase. These sessions bring people together and they help everyone to understand th
Are you and your teams engaged enough with all your customers? Do you know there is further opportunity within the customer base but lack the capacity to just get on the phone? With a background in consultative sales and SPIN selling, let me help you increase the customer life-time-value & loyalty by cross-selling, upselling and developing your valuable customer relationships. Having a clearer view of opportunities & desires within the customer base, will help you make better business decisions about where