Description: Contact Link is a work center where calls are made or received, as well as data and contact management.
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Today, call centers and contact centers can offer a wide variety of services, such as live support, interaction with social networks, email, messaging and others.
Cost reduction. By leaving this activity in the hands of professionals, companies benefit from savings both in the time they invest in making calls and in money, which is reflected in the telephone bill.
In this way, the available resources are better optimized.