Sanat Hegde - Sanat Hegde
Being part of the software industry for over fifteen years now, I understand that expecting your favourite software/hardware to be available 100% of the time is nothing short of wanting to win the jackpot each time you buy a lottery ticket.
Software or hardware is bound to fail; when it does, people/companies responsible for maintaining the software/hardware fix it as soon as possible. Some do it faster than others, but very few write a postmortem report. I wish more companies wrote postmortem reports.
I love reading postmortem reports of software that I use frequently. Knowing what went wrong when you were expecting things to work gives your users an insight into why the software/hardware failed. Companies often depend on external services; sometimes, bugs are outside the company’s control.
Sanat Hegde - Sanat Hegde