Description: Reducing variation from the ideal results in better quality and lower cost to the individual and society.
Book review- Government Executive Magazine : “It should come as little surprise that such a clear voice on quality calls out from the federal bureaucracy. Clark follows in the steps of W. Edwards Deming, the world-renowned quality theorist who helped the Japanese become a world-class industrial power in the second half of this century. Deming began his career as a physicist at the Agriculture Department. “
Presentation of the Concept