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mediation (3354) main (1137) workplace (581) principles (101)
Active listening is the most crucial skill a mediator should have because listening carefully helps him/her to understand the problem from all parties. This can be the foundation of the whole mediating process. It helps the mediator to understand the situation correctly and everything else will be built on that. Mediation also requires critical thinking and making unbiased decisions. This, therefore, calls for impartiality and avoiding taking sides so as to reconcile the conflicting parties.
Question 3: There are six main principles of mediation (p. 12). Would you add or delete any principles?
I would like to add competency/ capability. If the mediator has this ability, he can facilitate mediation in unlimited kinds of conflicts. On top of this, the mediator should be aware of his limitation before he starts. This will ensure that he/she embarks to correct them as they may impact negatively upon him/her making the process of mediation complicated or impossible.