Description: The exploitation of new technologies to significantly improve the Service offered to customers and end-users. | The exploitation of new technologies to significantly improve the Service offered to customers and end-users
ai (8478) artificial intelligence (3557) machine learning (3318) business transformation (251) itsm (215) service management (150) service strategy (7) enterprise service (6) business service management (3) technology in service (2)
The constant language around products, systems, applications, IT, solutions are futile. The language and culture of Service must now prevail. This podcast positions why this might be and asks whether this is really anything new.
Artificial Intelligence and Robotics is now upon us. There are different schools of thought around whether this era will result in massive job losses that change society forever and/or whether we will reach a new equilibrium. In this podcast we will explore some of the latest thinking.
The opportunity to turn products into services has never been more possible than with the use of current and new converging technologies. In this podcast we explore what this might mean for organisations .