Independent Debian Developer News
Debian Disguised Work
Debian Disguised Work
Description: Weblog of Alexander "Tolimar" Schmehl
weblog (1283) alexander (645) debian (571) schmehl (1)
I recently stumbled about the problem, that I have to create specific tickets in our OTRS system for package upgrades on our Debian servers. Background is, that we use OTRS for our ITIL change management processes.
To be more precise: The actual problem isn't to create the tickets - there are plenty of tools to do that, but to create them in a way I found them useful. apticron not only sends a mail for pending package upgrades (and downloads them if you want to), it also calls apt-listchanges which will show you the changelog entries of the packages you are about to install. You see so not only that you have to install upgrades, but also why.
However, I didn't found a way to change the mail, or add a specific header to the mail. Which would have been a big plus - as you can remote control OTRS via e-mail header quite a lot . And as I am lazy, that is something I definitely wanted to have.
Independent Debian Developer News
Debian Disguised Work
Debian Disguised Work