Description: In a world of increasing disruption... Relationships rule! Welcome to R-Commerce
customer experience (716) risk evaluation (9) experience intelligence (3)
Our team’s 100 years of helping businesses and customers get the most from each other convinced us that great relationships are a two way street: Businesses take care of their customers and customers give businesses referrals and repurchase. This return on a relationship is ROAR and this is what our CX and IX services can maximise for you.
The goal is long-lasting, profitable relationships. Achieving this requires data and analytics and good old fashioned experience to know what customers are thinking about your business. This is CX. Monitoring, diagnosing and reducing customer experience problems that result from internal department performance not being aligned to customer and market requirements is IX.
Every year businesses lose a lot of money from not knowing what their customer revenue risk level is or the factors driving it. We help fix this risk.