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As part of the improved telephone system, ALL calls (Inbound and outbound) are now routinely recorded. Telephone calls from patients to healthcare organisations may be recorded for legitimate reasons, for example, for medico-legal purposes, staff training, and audit. These calls can only be accessed by the staff member in the original call or specific management individuals (Manager, Deputy Manager, Lead Administrator)for training, investigation (Complaints) or audit purposes.
Access to all recordings is controlled to prevent unauthorised access. Calls are kept for three years and then automatically deleted. Patients that do not wish their call to be recorded should inform the staff member who will ensure that the recording is deleted.
By clicking on the link below and answering a few questions we can help with a variety or queries, such as fit (sick) notes, information about recent tests, medication queries or if you are wanting advice regarding new or on-going medical symptoms. The more detail you include the better. We aim to get back to you within 2 working days of a request being submitted.