Description: Congtract Technial Writer with over 30 years experience
boston (3392) technical writing (335) help software (1)
Is it possible that people aren't using your software product because they don't understand how it works? Documentation can help but usually doesn't because most technical writers just describe commands or functions. My documentation is different. I learn what your product does and how it is used, then figure out how to present it. The result? Your product is used because it makes sense.