Description: To serve your customers better, listen to them. Then communicate just as much information as they want, no more, no less.
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Managing Expectations How to Establish Service Level Agreements Communication Gaps and How to Close Them How to Survive, Excel, and Advance as an Introvert Changing How You Manage and Communicate Change 40 Frequent Feedback-Gathering Flaws and How to Fix Them Presentation Skills for Technical Professionals (my most recent book) Perceptions & Realities newsletter Articles on people and teams Even more articles Blog posts Tweets Here are some articles that will tickle your fancy (pdf). When I'm not working, I