Description: Customer Journey Analytics - Transform the customer experience with powerful, AI-driven journey analytics that deliver seamless customer experiences, lower operational costs, reduce customer effort and decrease churn.
Customer Journey Analytics connects and transforms disparate customer interactions into a single, consolidated journey. With a holistic view of the end-to-end customer journey, marketers and CX practitioners can uncover cross-channel inefficiencies and optimize business processes from the customer’s perspective.
Discover how customers flow through touchpoints, where they are stalling, validate pre-defined journeys, and understand interaction behavior at scale. Customer Journey Analytics offers accurate analysis for where to start designing, orchestrating, and refining journeys to maximize CX.
Customer Journey Analytics shapes disparate, multichannel customer data into seamless, effortless experiences through customer journey analytics.