Description: ExperienceFellow was a software solution for customer experience research through mobile ethnography ⮕ Learn more about the story!
ExperienceFellow, priorly called myServiceFellow, was shut down in 2021. This is the story, the milestones, the success moments. ExperienceFellow resulted from a university research project in 2007, working title: myServiceFellow. Back then, our co-founder Marc Stickdorn was a research assistant at our partner university Management Center Innsbruck. At that time he was writing his first book, "This is Service Design Thinking". The vision of the software was to enable qualitative research along the entire cu
Finally, in March 2021, we decided to shut down ExperienceFellow. Currently we don't have concrete plans for bringing it back to life, yet. That said, we are researchers at heart, and at some point, there will be a new, better ExperienceFellow. Instead, we are now putting all our love and effort into further developing our journey mapping tool Smaply. Smaply helps organizations of all sizes and industries to manage their customers’ experience. With the three main tools – journey maps, personas, and stakehol
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