Description: Laura Brooks Consultancy - The expert to guide you beyond your NetPromoter score.
business consulting (1604) customer experience (714) measurement (529) customer loyalty (173) net promoter score (39) customer segmentation (32) customer research (29) customer strategy (7) net promoter (5) enterprise feedback management (5)
Customer experience is linked to profitable growth. Your loyal customers generate powerful word of mouth marketing, they are your saleforce. Acquiring new customers is expensive — 5x more than keeping the customers you have.
Most companies try a variety of approaches and waste time and resources changing things that in the end don’t matter to the customer. Through knowledge and experience gained in working with hundreds of clients, Dr. Brooks is able to focus a companies energy on the right things — the things that make a difference to your customer.