Leaders inspire, Thinkers imagine, Engineers create. Solutions are found when we inspire each other to imagine what we can create.
Growing up along the beautiful Jersey Shore, I have always had many interests. During my time attending a STEM high school, I competed in robotics, acted in musicals, and earned my Eagle Scout award. While at Stevens Institute of Technology pursuing my Computer Engineering degree, I led the Game Development Club, served on the student senate, sang in the President's Ensemble choir, and traveled to perform comedy. After graduating, I accepted a temporary position at Wiley as a testing analyst.
Shortly thereafter, Wiley offered me a permanent role. Following an unsuccessful attempt by our technology team to build a custom push chat system, I researched Salesforce's Omni-Channel feature and worked with operations stakeholders to define a new business requirement for the chat implementation. The success of the chat delivery naturally set me up as the analyst to support the subsequent Cloud Telephony Integration between Five9 and Salesforce Omni-Channel. After playing a critical role in the project a