John McKnight on the service provider’s mask of care and love:
Behind that mask is simply the servicer, his systems, techniques and technologies – a business in need of markets, an economy seeking new growth potential, professionals in need of an income.
It is crucial that we understand that this mask of service is not a false face. The power of the ideology of service is demonstrated by the fact that most servicers cannot distinguish the mask from their own face. The service ideology is not hypocritical because hypocrisy is the false pretence of a desirable goal. The modernized servicer believes in his care and love, perhaps more than even the serviced. The mask is the face. The service ideology is not conspiratorial. A conspiracy is a group decision to cr