Description: Jakob is an award-winning design expert. He is partner and creative director at KD1, co-founder of Smaply, and co-editor of This is Service Design Doing.
Partner and creative director at KD1 design agency, working in all fields of visual corporate communication.
Co-founder and former CCO of Smaply by More than Metrics, creating SaaS tools for service designers.
Service Design Consultant for Deutsche Telekom, implementing digital customer journey mapping.