itcsma.com - Information Technology Customer Satisfaction Association | Benchmarking Process KPI Best Practices

Description: Information Technology Customer Satisfaction Association conducts benchmarking studies to identify business process best practices for research and implementation.

technology (15779) association (8198) information (7824) survey (1629) reports (1576) customer (709) benchmarking (370) benchmark (336) best practices (295) satisfaction (146)

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The Information Technology Customer Satisfaction Measurement Association (ITCSMA) is an association of information technology customer satisfaction measurement professionals that conducts benchmarking studies to identify practices that improve customer satisfaction and the overall operations of members.

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