ITHENA
Description: Transform customer service with iSERV-Smart Service solution! Empower technicians, managers & OEMs with real-time collaboration & visibility.
Improve Machine Uptime
Minimize Service Cost
iSERV enables various roles of your customers including – service technicians, managers, and other team members – with digital and real-time visibility to the equipment information. Operators or Technicians can log cases and collaborate with the OEM’s service team – all from an integrated, easy to use – mobile application and a web portal. It provides the OEM’s service team the ability to connect, visualize, and act on the customer’s issues within the defined Service Level Agreements.
ITHENA