Description: Offering moderation using a broad array of methods to reach difficult targets, hear your customers voice, integrate stake holder views and gather in sights for actionable results
Using various methods and often combining multiple methods into a hybrid approach in order to gain information through different channels and combine information to a 360° view. Experienced facilitation of inhouse teams and experts allows additional input for decision making and better implementation based on new insights. With our multicultural and multilingual team we can provide global expertise and consulting based on knowledge of local markets.
Our core expertise is asking the right questions! We are naturally curious and dig deep to get to the true values, functional benefits and emotional needs. We can help you better understand your customer’s needs, feel their emotions and learn about your own strength and weaknesses. Not only since Covid 19 we use online and offline methods to gather information and have been pioneers for new tools and techniques.
With all our team members speaking multiple languages, we are truly an international team. IKM offers its experiences in the coordination of international projects for the composition, the adjustment of topic guides and screeners as well as the local briefing.