icmi.com - ICMI – Call Center Training, Courses, Events, Programs, Certifications, Resources, and Consulting Solutions

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Description: ICMI is the leading provider of call center training, certification and events. Improve your customer service and team performance with ICMI's resources.

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ICMI is part of the Informa Tech Division of Informa PLC

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them. Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.

No other organization understands the contact center’s focus on improvement like ICMI does. We take great pride in improving customer experiences and producing optimal business results.

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