Office of Health Standards Compliance | Ensuring quality and safety in healthcare in South Africa
The Office of the Health Ombud is an independent body established in terms of the National Health Amendment Act of 2013.
Inappropriate diagnosis, treatment or care Unauthorised disclosure of information Poor quality of health service provided Unsatisfactory management of prior complaints
To protect and promote the health and safety of users of health services by considering, investigating and disposing of complaints in the national health system (private and public health establishments) relating to non-compliance with prescribed norms and standards and ‘contribute towards a development of public service culture characterized by fairness, dedication, commitment, openness, accountability and the promotion of the right to good public administration’
Office of Health Standards Compliance | Ensuring quality and safety in healthcare in South Africa