I am techie at heart, quick learner, sometimes a workaholic, and always up for a challenge. Originally from Brazil, embarked on my world tour with the first stop in San Francisco, currently living and working in New York.
Responsible in triaging incoming tickets and making sure they are resolved in a timely manner. Responsible for managing new releases of the Bloomberg Terminal Software to its users. Develop and maintain automation tools to effectively test repetitive tasks on each new software release.
Maintained quality relationships with the team on both a group and individual level. Ensured that my team's performance was on track to meet departmental goals across multiple metric categories such as productivity and quality. Provided tailored coaching that improved individual productivity and performance. Empowered my team to innovate and challenge traditional thinking on how to best tackle clients' technical issues. Established strong interdepartmental relationships and strategies to make valuable contr