netLIVEHELP enables you to quickly and easily add live support to your ASP.NET web site. As a software based solution there are no additional monthly fees, service fees or per operator charges outside of what you are already paying for your ASP.NET hosting. .netLIVEHELP is a complete support suite providing real-time web based chat and email ticket based together for one affordable one-time licensing fee.
.netLIVEHELP consists of 3 parts: a server side engine for chat communication, a thin web based client supporting AJAX, and a feature rich desktop application for operator chat.
1. A customer using any web browser on any platform requests live help. The request is made to the server. 2. The server, running ASP.NET on an IIS web server, accepts the request and routes it to an available operator with the lowest load. 3. The operator answers the request and communication is made from the operator back to the server which relays the information to the customer. See feature listing.
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