Description: Customer Insight Customer Satisfaction measuring and reporting systems incorporating the latest technology.
performance (6705) monitor (1170) tablets (981) customer satisfaction (220) custom apps (92) customer insight (35) gap analysis (20) service performance (7) channel shift (1)
The ability to understand your service delivery, from the service to the advisor dealing with the customer, we offer non distruptive data collection methods allowing your team to concentrate on the customer while we collect your feedback.
Customer Insight and Agent Insight data collected via multiple contact channels. All data immediately available via our customised online reporting tool. Data exports direct to your BI systems.
Our cmetrix team are highly technical and are always seeking out the latest technology to enhance our products. From the latest touch screen innovations to digital telephony we like to keep one step ahead.