Francis Anderson – Making A Connection
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Description: The Blog for CMCAs
By Bill Taylor For Harvard Business Review
There seems to be something of a trend among high-profile executives championing ambitious plans for change — stepping down from their lofty perches and into the trenches of the business.
Recent reports described how Laxman Narasimhan, the new CEO of Starbucks, spent several months before he assumed his role doing all sorts of things inside the company, including brewing and serving coffee at various locations. He devoted 40 hours to becoming certified as a barista, and then spent time at Starbucks shops in the U.S., Europe, and Japan. Narasimhan said it was “startling” to learn how hard it could be to pair the proper lid with the proper cup, one small sign of how complicated the company’s
Francis Anderson – Making A Connection
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