The same design methods and principles which create amazing products and services for customers are equally applicable to building strong, innovative and change-embracing teams, processes and cultures.
I'm passionate about the potential of design to bring together individuals, businesses and governments to solve complex challenges and improve lives. Let's talk about your challenge.
I have seen firsthand, how design can empower teams and profoundly change entrenched systems. As Head of Design Transformation at BBVA in Madrid, Spain, I led a team dedicated to improving customer-centricity, collaboration and creativity for 130,000 employees across 13 countries. Now I help other organizations do the same.