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Steve Towers, Founder The latest book "OutsideIn- The Secret of the 21st century leading companies" published in 2010 in now in its sixth edition - Review here Buy from Amazon
The 2006 book Customer Expectation Management - Success without Exception , identified global leading best practices and lessons from the worlds top performing companies. We have now harnessd these best practices into a set of practical and easy to use toolkits and education services which will help you transform the way processes work forever.