Description: Abbott Research & Consulting: Helping clients rethink and innovate their services and customer experience since 2000.
Since 2000, we’ve been leading customer experience consultants, helping clients rethink and innovate their services and customer experience.
We led some major change projects for clients, mobilized front-line reinvention projects, and found insights that powered product and service breakthroughs. We used tools ranging from requisite organization to co-creation to creative problem solving and qualitative research. We co-founded a global alliance of insights leaders.
In the process, we won some awards and did work we were very proud of.