Ph.D. Thesis, submitted to the Faculty of Mathematics and Natural Sciences, Humboldt University of Berlin, December 9, 2014. Oral defense March 20, 2015. Grade: magna cum laudae.
Reviewers: Prof. Dr. Miroslaw Malek , Lugano, Switzerland Prof. Dr. Alexander Reinefeld , Berlin, Germany Prof. Dr. Jörg Kaiser , Magdeburg, Germany
Download: published version , meta information Dependability of service provision is one of the primary goals in modern networks. Since providers and clients are part of a connecting Information and Communications Technology (ICT) infrastructure, service dependability varies with the position of actors as the ICT devices needed for service provision change. We present two approaches to quantify user-perceived service dependability. The first is a model-driven approach to calculate instantaneous service avai