Description: The New Normal Fund is led by Allison Pickens, a thought leader on growing ARR, customer success, scaling to pre-IPO, and advising B2B SaaS founders.
ALLISON PICKENS
I'm a solo GP investor and independent board director, spending my time supporting the CEOs of SaaS companies such as dbt Labs (on the board), Jasper (the fastest growing SaaS company ever), Mutiny, Hex, and Tackle. Founders tend to think of me as a fractional independent board director - a COO thought partner and active advocate as you scale your revenue and organization.
I was formerly COO at Gainsight and scaled the company from $1M in ARR to 650 employees, paving the way for its $1B+ exit to Vista in 2020. Besides building dozens of functions, I published hundreds of thought leadership pieces about Customer Success in order to build our software category. I became known as a top expert on recurring revenue growth, which led to advising many SaaS CEOs and executives, joining boards, and investing. Here’s a summary of my bio: