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A chatbot or chatterbot is a software application used to conduct an on-line chat conversation via text or text-to-speech , in lieu of providing direct contact with a live human agent. [1] [2] Designed to convincingly simulate the way a human would behave as a conversational partner, chatbot systems typically require continuous tuning and testing, and many in production remain unable to adequately converse, while none of them can pass the standard Turing test . [3] The term "ChatterBot" was originally coine
Chatbots are used in dialog systems for various purposes including customer service, request routing, or information gathering. While some chatbot applications use extensive word-classification processes, natural-language processors , and sophisticated AI , others simply scan for general keywords and generate responses using common phrases obtained from an associated library or database .
Most chatbots are accessed on-line via website popups or through virtual assistants . They can be classified into usage categories that include: commerce ( e-commerce via chat), education , entertainment , finance , health , news , and productivity . [5]
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