Hello! Allow me to introduce myself.
After a couple decades of developing software solutions, I turned to technical communication hoping to do good work from a different angle. A few years after that, I ventured into sociology and, more specifically, communication. One thing I've learned is that information and business problems are characterized entirely by how we perceive them. There is no base reality in this domain that we can strive to identify, the physics of underlying technologies notwithstanding. Problems are constructed and deconstru
My current day job is about facilitating the inception of IT service requests for Shared Services Canada. I spend my time gathering costs for requested services and organizing them to be useful in creating agreements with customers and arranging for financial management. Just over four years ago, I came off six years of work for an enterprise that engineered electronic health records systems. I started as a technical writer and ended as pusher of knowledge management. I also instructed an undergrad course i