Description: Quentin Stafford-Fraser's blog
I had heard this before, but came across it again today and liked it anew. It’s from Paul Batalden, a professor at Dartmouth Medical School in New Hampshire:
“Every system is perfectly designed to get the results it gets.”
It’s worth taking a moment to ponder that, for whatever kind of ‘system’ you may encounter in daily life! The corollary, I guess, is that you can only change the overall results by changing something in the system that produced them.