Customers love to engage and interact with digital products. Replace one technical feature with experience for success. Add Design Thinking and Customer Experience to your R&D. How does the customer experience affect your value proposition? Do you know how your customers think, get motivated, act and share the product happiness?
Amazon Go Store White Paper
During a period of the Corona Virus Crisis, Managers and C-Level took part in an online survey to analyze the impact and state of their companys' Business Model. The results represent trend indicators and change opportunities.