Air Cache – Air and Space Portal – Half Encyclopedia, Half Breaking News, All Air and Space
For my peeps at United Airlines : the only way you are going to make a positive out of a negative on this f’ed up mess is by using Oscar. He is the airline’s strongest PR weapon, and folks, the power of this video making the rounds is off the charts. He has to get out there and apologize like he has never apologized before. He will be delivering a message to ALL United customers. (Not to mention ALL U.S. airline customers.)
Obviously United also has to find out why the boarding was so screwed up and the passengers were not bought off in advance before getting on the plane. If $800 is not enough, as the airline had reportedly previously offered passengers on this flight prior to boarding, according to some reports — offer them more. It’s that simple. Delta was handing out money over the last five days like a drunken sailor. Small price to pay to maintain positive customer relations in the face of a horrid ops situation that se
But what if boarding has been completed and now you need seats on the plane for crew? Fine. Get on the plane and start the auction. Don’t pull this “random computer selection” bullshit to pull four people off the airplane. Get on the plane. Start the offer at $1000. Go to $1500 if you have to. I guarantee you’ll get four willing participants. Everyone wins. Airline gets seats, customers get cash, airline employees get to Louisville.
Air Cache – Air and Space Portal – Half Encyclopedia, Half Breaking News, All Air and Space