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Learning, Sharing and Improving

Back Is Starbucks Diversity Training a waste of time? Starbucks are closing 8000 stores in the USA today to give all their employees 4 hours in unconscious bias training. This was a reaction to an incident in one of their stores where two black entrepreneurs who had setup a business meeting in Starbucks had first been refused entry to the toilet and then had police called to remove them after they didn’t order a drink immediately (they were waiting for the people they’d invited to the meeting to arrive).

Aside from the incident from a Learning and Training point of view there is an interesting discussion to be had on whether this is an effective response to the incident and also what relevance this has to us in our companies?

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