Description: Our research shows that developing customer service skills, behaviour and mindset in your organisation will increase customer satisfaction, which in turn leads
Our research shows that developing customer service skills, behaviour and mindset in your organisation will increase customer satisfaction, which in turn leads to better financial performance.
Using our ServiceFocus suite of training courses, you can develop, refresh, improve your team’s customer service skills.
They are suitable for customer facing employees, team leaders and managers – so you can build a consistent culture of service across your organisation.