Debbie Levitt - Delta CX Media
Customers expect high quality and value from every interaction with your company. People notice when we don’t meet their quality standards. Our reviews, stock price, support tickets, and customer attrition clearly show that what we thought was “good enough” isn’t. If you lose potential or current customers in one channel, you’ve probably lost them in every channel.
But transforming toward customer-centricity strengthens customer relationships and increases revenue.
But it’s not enough to tell you that you can do these, or “just make a customer journey map.” We’re dedicated to actionable advice and work related to:
Debbie Levitt - Delta CX Media