crmba.com - Customer Relationship Management Benchmarking Association | Benchmarking Process KPI Best Practices

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Description: Customer Relationship Management Benchmarking Association conducts benchmarking studies to identify business process best practices for research and implementation.

management (13673) association (8198) survey (1629) reports (1576) relationship (1288) customer (709) benchmarking (370) benchmark (336) best practices (295)

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The Customer Relationship Management Benchmarking Association (CRMBA™), an association of professionals in the customer relationship management industry, is dedicated to providing members with an opportunity to identify, document, and establish best practices surrounding customer relationship management through benchmarking to increase value, efficiencies, and profits.

To identify "Best in Class" customer relationship management business processes, which, when implemented, will lead member companies to exceptional performance.

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