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Description: We provide complete hosted call center solutions or cloud call center solutions, Just sign up for free demo
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Cloudagent's advanced tools like screen pop, ACD, skill routing, sticky agents, agent scripts, barge-in, conferencing and warm transfer features have been proven to improve the contact center agent efficiency by 60% .
Interaction Analyst in Cloudagent offers more than 300 reports across all dimensions of a contact center. It helps you answer questions like "Who is the most efficient agent?", "What is the average handling time?", "What is the peak hour for my call center?"
Offer self-service via IVR to resolve simple queries and transactions like booking and cancelling faster. Ensure agents get access to callers previous history to ensure faster resolution.
ivr systems,Online ivr systems,ivrs systems-Ozonetel